FAQs
1. What is the processing and shipping time for orders?
Processing usually takes 1 to 3 business days. Shipping time depends on the order’s destination and the shipping method selected at checkout. You will receive a notification with the tracking number once your order has shipped.
2. How can I track my order?
Once your order is processed and shipped, we’ll send you an email with tracking information. You can use the link provided or enter the tracking number on the carrier's website.
3. What payment methods are available?
We accept various payment methods, including credit cards, debit cards, and digital options such as PayPal.
4. Can I make changes or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you, but note that once the order is in the shipping process, modifications cannot be made. Check our Refund Policy for more information.
5. What is your returns and exchanges policy?
We offer returns and exchanges on certain products within 7 days of the delivery date. Products must be unused and in their original packaging. See our Refund Policy for more details.
6. Do you offer international shipping?
Currently, Casandra Clothing ships only to Mexico and the United States of America. Shipping fees are calculated based on the destination and will be shown at checkout.
7. How do I choose the right size?
We provide a size guide to help you select the best fit. If you have additional questions, feel free to contact us.
8. What should I do if I experience issues with payment or checkout?
If you encounter any problems while trying to complete your payment, please check your internet connection and try again. If the issue persists, contact our customer service team.
9. How can I contact you if I have an additional question?
If you have any further questions, complete the contact form on our Contact Us page or email us at [contact@casandraclothing.com]. We’re here to help.
Processing usually takes 1 to 3 business days. Shipping time depends on the order’s destination and the shipping method selected at checkout. You will receive a notification with the tracking number once your order has shipped.
2. How can I track my order?
Once your order is processed and shipped, we’ll send you an email with tracking information. You can use the link provided or enter the tracking number on the carrier's website.
3. What payment methods are available?
We accept various payment methods, including credit cards, debit cards, and digital options such as PayPal.
4. Can I make changes or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you, but note that once the order is in the shipping process, modifications cannot be made. Check our Refund Policy for more information.
5. What is your returns and exchanges policy?
We offer returns and exchanges on certain products within 7 days of the delivery date. Products must be unused and in their original packaging. See our Refund Policy for more details.
6. Do you offer international shipping?
Currently, Casandra Clothing ships only to Mexico and the United States of America. Shipping fees are calculated based on the destination and will be shown at checkout.
7. How do I choose the right size?
We provide a size guide to help you select the best fit. If you have additional questions, feel free to contact us.
8. What should I do if I experience issues with payment or checkout?
If you encounter any problems while trying to complete your payment, please check your internet connection and try again. If the issue persists, contact our customer service team.
9. How can I contact you if I have an additional question?
If you have any further questions, complete the contact form on our Contact Us page or email us at [contact@casandraclothing.com]. We’re here to help.